Job – Actual journey, which is in action or completed, as dictated on The Booking.
Booking – The agreement for the provision of a Private Hire (aka: Minicab) service by these Terms and
Conditions
Driver – The licensed Private Hire (aka: Minicab) driver who is driving the Vehicle.
Vehicle – TPH approved and licensed Private Hire Vehicle that is driven by the Driver for the purpose of
completing the Booking.
Customer – The person or people who either are making the Booking or travelling in the Vehicle and are
responsible of making the payment.
PHV – Operators: PHV operator must – itself – accept bookings from its passengers, rather than anyone
else (e.g. a driver) doing so;
operator must – itself – take responsibility for the journey from point A to point B, rather than anyone
else (e.g. a driver) doing so;
the booking must be carried out in a London licensed PHV driven by a licensed driver; and the booking
must be carried out for a fare which was either agreed or for which an accurate estimate was provided in
advance.
The obligation applies to operators in the same way regardless of how they operate (e.g. if they take
bookings via an app or over the telephone) and whether or not they use written contracts with
passengers and/or drivers.
Booker – the person or people who confirmed the Booking details.
Passenger – person or people travelling inside the Vehicle to complete the Booking.
Pick Up Date – The date that the Customer requires the minicab Booking to pick them up.
Pick Up Time – The time that the Customer requires the minicab to pick them up.
Contact Details – The telephone number of the person travelling in the Vehicle and/or the person who is
booking the journey.
Pick Up Point – The address or geographical point that the Customer would like to be picked up from.
Multiple pick-up points can be indicated if there are multiple passengers to collect.
Drop Off point – The address or geographical point that the Customer would like to end the service.
Multiple drop off locations are possible if there are multiple passengers. If not indicated otherwise in
advance the last passenger will be responsible for payment.
Quotation – The value of the Booking to be paid to the Company based on the information given at the
time of making the booking. The Quotation can be different from the Final Price, if the circumstances of
the booking are changed thereafter.
Confirmed – The act of agreeing that all the Booking details are correct and the Customer has agreed to
proceed with the Booking.
Final Price -The price of the service once any additions or surcharges have been added to the Quotation
based on new information not given at the time the Booking was confirmed. The Final price can be
changed, even after the job has been completed.
Peak Time – periods of time of high demand for service. 10% increase in cost is applied to bookings with
Pick Up times during this time. Peak Times are Monday to Friday 6am to 9am in the morning and 3pm to
7ant in the afternoon/evening and all-day Saturday and Sunday.
ASAP Bookings – A Confirmed Booking required for As Soon As Possible. Subject to availability.
Pre-Booked Bookings – A Confirmed Booking with a Pickup Date and Pick Up Time in the future date.
Subject to availability.
Photo Identification – A document. shows the name and photograph of the holder of the document for
example Driving license or Passport.
Parking Charges – Fees incurred when the Driver has to park the Vehicle in a parking restricted zone.
Drop Off Charge – Fees incurred when the Driver takes the vehicle into a restricted parking zone.’
Flight Number – the identifying number of a timetabled journey by an aircraft.
Hold Off Time – Time period that indicates the requested delay, by Customer, between the landing time
of the flight and the requested actual pick up time of the Booking.
Cancellation Fe – The fee charged by the Company when the cancellation procedure shown in this
document has· not been adhered to. This fee can be charged at any time.
Waiting time – the time the driver is kept waiting by the Customer after the Pickup Time. Additional
charges will apply to the final cost after the free waiting time allowance expires.
No Show – Situation when The Customer has failed to use the booking that has been confirmed. This can
incur a Cancellation Fee.
Run Off – Situation when The Customer has completed a Job but failed or refused to pay for the service.

1. Making a Booking
   Operators are responsible for both accepting bookings and providing transportation services. A contract
   is created between the operator and the passenger for the booking as well as the transportation
   services. Fares for the journey are collected by the operator or their driver acting as an agent. Only the
   operator can cancel a booking, and the operator is liable for any issues with the transportation services.
   The Customer can confirm the Booking with the Company by phone call, Text, WhatsApp’s, website, Or
   email.
   1.1 The Customer must supply correct information at the time of Booking regarding all aspects of
   the Booking including but not limited to Pick Up Date, Pick Up Time, Pick Up Point, Drop Off Point,
   Contact Details of The Booker and/or The Passenger. Additionally for bookings picking up from airport –
   Flight number and Hold Off Time.
   1.2 The Customer can choose to have a confirmation SMS message and/or WhatsApp and/or email
   which confirms all the Booking details. If not requested by the customer, then default options to be
   used.
   1.3 The Customer must inform the Company at the time of Booking of any specific requirements
   including but not limited to children travelling, animals travelling, amount of luggage, extra drop off or
   collection points.
   1.4 In respect to clause 1.4, the Company can refuse to take the Booking based on special
   requirements if the · Company or The Driver is not legally required to do so.
   1.5 In respect to clause 1.4, the Company reserves the right to cancel the booking if special
   requirements have
   not been mentioned before the Driver arrives at the Pickup Point if The Company or The Driver is not
   legally required to do so.
   1.6 Based on the information given at the time of the Booking, the Company will provide the
   Customer with a Quotation and if the Customer accepts, the Booking is then confirmed.
   1.7 In respect to clause 1.7, the Final Price and the Quotation can differ based on any new special
   requirements that are added to the Booking after it has been Confirmed and that are accepted by the
   Company.
   1.8 The Company reserves the right to cancel any Booking at any point if there. is any suspicion of
   illegal activity including but not limited to fraud, transportation of illegal goods, etc.
2. Waiting time.
   2.1 Each Booking has a 10-minute free waiting period included unless otherwise arranged and
   agreed with the Company and Confirmed when making the Booking in accordance with clause
   2.2 The Waiting Time starts:
   2.3 For ASAP Bookings, once the Driver has arrived at the Confirmed Pick-Up point.
   2.4 For Pre-Booked Bookings, at the Pickup Time Confirmed when making the Booking, assuming
   the Driver has arrived at the Confirmed time.
   2.5 If the Pickup Point is an airport, then the Booking has a 30-minute free waiting, which will be
   counted from the ‘Hold Off Time” that the customer has requested on the booking. This period included
   unless otherwise arranged and agreed with the Company and Confirmed when making the Booking in
   accordance with clause 1.
   2.6 If the free Waiting Time is exceeded the Final Price will be updated. An extra charge of 35p per
   minute plus car parking charges in which both will be added to the Quotation that the Company
   provided when the Booking was Confirmed (An extra £7.00 will be applied if the job is a Meet & Greet).
3. Cash & Payment:
   3.1 Payment for the Booking can be made to the Driver at the end of the Booking. 3.2. The Final
   Price will be charged at upon Completion of the Booking.
   3.2 No paper receipts are available. The driver can only supply a digital receipt. The customer must
   provide their email address in order to receive the receipt.
   3.3 The customer is responsible to check any cash change that it is given, before leaving the vehicle.
   No later claims about the incorrect change will be accepted.
   3.4 If no payment can be made, or fraudulent payment details are provided, The Booking will be
   considered a Runoff. The Company reserves the right to contact the Police or another appropriate
   organization to claim the due payment and/or prevent fraud.
4. Card Payments – In Vehicle
   4.1 Payment for the Booking can be made by Credit or Debit Card to the Driver at the end of the
   Job.
   4.2 The Driver will ask to see Photo Identification in order to match the name on the card with the
   person using the card for security purposes.
   4.3 No paper receipts are available. The driver can Only supply a digital receipt. The customer must
   provide their email address in order to receive the receipt.
   4.4 If the Customer cannot produce a card and/or matching Photo.
   Identification, the Company reserves the right to refuse this method of payment.
   4.5 If a card payment has failed or been declined, the Company reserves the right to request other
   methods of’ payment.,
   4.6 If no payment can be made, or fraudulent payment details are provided, The Booking will be
   considered a Runoff. The Company reserves the right to contact the Police or another appropriate
   organization to claim the due payment and/or prevent fraud. The company will charge a further £15
   Chargeback Admin fee when• claiming the fare.
5. Airport Booking
   Airport Bookings are subject to all Clauses in these Terms and Conditions however the following
   exceptions/additions apply:
   5.1 If the Pickup Point is an Airport the Driver will park the Vehicle in the Airport Short Stay Car Park
   before the agreed Pick-Up Time.
   5.2 The Parking Charges will be added to the Quotation to form the Final Price at the end of the Job.
   Parking charges are not included in any Quotations.
   5.3 Parking Charges are reflected to the charges of each individual airport.
   5.4 If the Drop Off Point is an Airport the Driver will drop at the Airport Drop Off Zone.
   5.5 If the Airport charges a Drop Off Charge, this will be added to the Quotation to form the Final
   Price at the end of the Booking.
   5.6 The Drop Off Charge is set by the Airport.
   5.7 The Company is taking no responsibility for the accuracy of the information regarding parking or
   drop off charges that is displayed on each airport’s website.
   5.8 If the Pickup Point is an Airport, the Customer must provide a correct Flight Number when
   making the booking.
   5.9 In accordance with Clause 5.8, the Company reserves the right to cancel the Booking if an
   incorrect Flight Number or no Flight Number is provided when the Booking is Confirmed.
   5.10 If the Pickup Point is an Airport, the Customer must confirm a Hold Off Time.
   5.11 If the Pickup Point is at an Airport the Pickup Time will be set by the Hold Off Time and Waiting
   Time will start from this time.
   5.12 In the event of The Flight landing time changing, by the “Flight Tracker” – the company will also
   change The Pick-up time in accordance with The Hold Off time.
   5.13 The Company will track the Flight Number using an online flight tracker.
   5.14 The Company will not be held responsible for any loss or damage if the online flight tracker does
   not correspond to real life events including but not limited to delays, change of destination airport, early
   arrival.
   5.15 If the, Customer requeststhe Driver to take the M25 to or from any Airport an additional £20
   charge will apply.
6. Cancellation a Booking
   6.1 The Customer must give at least six hours’ notice before cancelling a booking from any
   address. Minimum three-hour notice is needed for Bookings from any London Airport.
   6.2 If the minimum notice is not given then the Company reserves the right to charge a Cancellation
   Fee up to, but not limited to, the full cost of the job.
   6.3 If the minimum notice is not given then the Company reserves the right to charge for any
   incurred charges including but not limited to Parking Charges, Waiting Time Charges, Drop Off Charges
   etc.
   6.4 The Company reserves the right to cancel the Booking if no contact can be made to the
   Customer on the Contact Details provided when the Booking was Confirmed and the included free
   Waiting Time has expired. The booking will then be considered a No Show.
   6.5 If the Booking is a No Show, then the Company reserves the right to charge a Cancellation Fee.
   6.6 If the Booking is a No-Show then the Company reserves the right to charge for any incurred
   charges including but not limited to Parking Charges, Waiting Time Charges or Drop Off Charges.
   6.7 The company reserves the right to cancel a booking after the free waiting time period is expired
   if continued waiting would cause significant delay to other upcoming bookings.
7. Limitations and Exclusions.
   7.1 The Company shall not undertake the carriage or delivery of:
   7.2 Money or securities (whether cash, cheques, bankers drafts, bonds, share certificates or in any
   other form), antiques, precious metals, furs, or jewelry (in any form whatsoever) of whatever amount or
   value.
   7.3 Any goods or property (of whatsoever nature) of an intrinsic value of more than £100.
   7.4 Any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or
   are illegal to have under existing English Law, and/or.
   7.5 Any goods or property (of whatsoever nature) which may deteriorate in transit. UNLESS the
   Customer has prior to the commencement of the Service in respect of such goods or property expressly
   notified the company as to the nature and value of the same and a Director of the Company has
   expressly agreed in writing that the Company shall carry and deliver the same on such terms and
   conditions as the Company may reasonably require AND in the event that the Company undertakes the
   Service in respect of such goods or property without first having expressly agreed to do so as aforesaid,
   the Company shall have no liability whatsoever for loss or damage to the same however arising.
   7.6 The Company shall be entitled to destroy or dispose of goods or property referred to in clauses
   7.3 and 7.4 in such manner as the Company thinks fit if in the Company’s opinion it is proper to do so,
   and the.
   Company shall account to the Customer for money it receives (if any) on such destruction or disposal in
   excess of the costs incurred by the Company in so disposing of or destroying the goods or property.
   7.7 Without prejudice to the provisions of clause 7.1 the Company shall not in any event be liable
   directly or indirectly for: –
   Consequential loss (whether for loss or profit or otherwise) and/or.
   Loss, damage and/or breakage to China, glass ceramics or other breakables whether arising from the
   acts, omissions, or negligence of the Company and/or its employees and/or agents or arising otherwise
   howsoever.
   Without prejudice to the generality of clauses 7.1 and 7.3 in particular the Company shall not be liable
   for any loss and/or damage arising directly or indirectly from:
   Breakdown, accident, adverse weather conditions, traffic conditions.
   Any ‘act or omission on the part of the Customer.
   Any clause, act or circumstance beyond the control of the Company (including, without limitation, any
   strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental
   regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion,
   act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion,
   military or usurped power, confiscation, requisition or destruction of or damage to property by or upon
   the order of or in the name of any Government or public local authority).
   7.8 Inadequate or inappropriate packaging of goods, or incorrect or inadequate labelling or
   instructions received from the customer and/or.
   The Company is being prevented or hindered from delivering the goods or property.
   Without prejudice to the generality and effect of the foregoing provisions of this clause 7 the liability of
   the Company for each delivery or courier service undertaken by the Company howsoever arising and
   whether direct or indirect and including but not limited to liability arising from the acts, omissions or
   negligence of the Company and/or its employees and/or agents or arising otherwise howsoever shall in
   any event be limited to the lesser of: – £150 or
   The intrinsic value of the goods or property comprised in such delivery or courier service.
   The provision of clauses 7.3, 7.4, 7.5 and 7.1 apply to liability for loss or damage to goods or property
   and do not apply to liability for death or personal injury.
8. Eating & Drinking.
   8.1 No alcoholic beverages are to be consumed in any of our vehicles.
   8.2 No eating or drinking is allowed in the vehicle.
   8.3 All PHV’s are strictly no smoking.
   By agreeing to the Terms and Conditions of this agreement, the London PHV operators agree to
   comply with all relevant laws as confirmed by the Divisional Court, including but not limited to the
   1998 Act and 2000 Regulations. London PHV operators must provide evidence of compliance to TfL
   upon request, including written contracts with passengers and/or drivers, as well as operating
   procedures, systems, and booking processes. London PHV operators must not wait to be contacted by
   TfL before ensuring they are compliant and must be prepared to demonstrate compliance at any
   time. London PHV operators should make themselves aware of any notices, updates, and guidance
   issued by TfL and follow any updated guidance or instructions. Additionally, any changes to the
   London PHV operator’s operating model that materially alter its contractual relationship with
   passengers and/or drivers must be notified to TfL.